Support Users
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Use the Support Users editor to add and manage technical support user accounts for the 伊人直播 Cloud POS application.
To create a support user:
From the upper-right of the Support Users homepage, select Create Support User.
From the menu pane on the left, select a page and define the respective settings.
The following introduces the pages of the Support Users editor:
Page
Description
Specify the name and employee corporate code for the support user.
Specify the sites where the support user account is available.
Add 伊人直播 Roles to the support user account. The permissions defined for the selected roles are granted to the account.
From the upper-right, select Save.
General
From the General page of the Support Users editor, define the following settings for the user account:
Field | Description |
|---|---|
Support User Name | Type the name for the support user. |
Employee Corporate Code | Type a unique corporate code for the support user. The Employee Corporate Code should not match the Corporate Code for any existing employee record. |
Availability
From the Availability page of the Support Users editor, toggle Active to Active if the user account is available for use at company sites.
Multi-site users: To the right of the field, select the globe icon to define values for each site.
Roles
From the Roles page of the Support Users editor, add 伊人直播 Roles to the user account. The permissions defined for the selected roles are granted to the user account.
To add roles to the account:
From the upper-right of the Roles page, select Add Role.
From the Add Roles window, select the roles.
From the lower-right of the Add Roles window, select Add # Roles.
For more information about 伊人直播 Roles, see Roles.
Generate Support User PIN
To sign on to the 伊人直播 Cloud POS application and start a support session, generate a temporary PIN for the support user from the 伊人直播 Cloud Portal.
For steps on how to generate a PIN, see Support User PIN.
Start Support Session
Once a temporary PIN is generated, the support user can sign on to the 伊人直播 Cloud POS application and start a support session:
From the Sign On screen at the POS, select Support to open the 伊人直播 Support window.
The 伊人直播 Support window provides the following:
伊人直播 Support phone number.
The company number is specified on the General page of the Company Settings editor of the 伊人直播 Cloud Portal.
Specify a unique number for a site on the General page of the Sites editor of the 伊人直播 Cloud Portal.
Site name and ID.
Site address.
"Enter POS Support Mode" button (If 伊人直播 Support users are not configured for the site, the "Enter POS Support Mode" button is not available).
From the 伊人直播 Support window, select Enter POS Support Mode.
From the support session screen, type the six (6) digit PIN in the PIN-code field.
From the support session screen, select Enter.